Refund Policy

Introduction

At Luxureign, we are committed to providing you with premium quality products and ensuring a satisfying shopping experience. If, for any reason, you are not completely satisfied with your purchase, our Refund Policy is here to help you understand the process of returning or exchanging items.

1. Eligibility for Refund

To be eligible for a refund, your item must meet the following conditions:

• The item must be unused, in its original condition, and packaging.
• You must have proof of purchase (e.g., order number, invoice, or receipt).
• The request for a refund must be made within 7 days from the date of delivery.

2. Non-Refundable Items

Certain items are non-refundable, including but not limited to:

• Items marked as "Final Sale" or "Clearance."
• Customized or personalized products.
• Gift cards or vouchers.
• Any item that shows signs of use, wear, or damage.

3. Refund Process

Step 1: Submit a Refund Request

• Contact our customer support team at luxureign24service@gmail.com
   with your order number, a brief explanation of the reason for the refund, and any relevant images of the product if applicable.

Step 2: Return the Product

• Once your refund request is approved, we will provide you with instructions on how to return the item. You will be responsible for the return shipping costs unless the product is defective or damaged.

Step 3: Inspection and Approval

• After we receive your returned item, we will inspect it to ensure it meets the eligibility criteria. You will be notified via email regarding the approval or rejection of your refund request.

Step 4: Refund Issuance

• If approved, your refund will be processed, and the amount will be credited to your original payment method within 7-10 business days. Processing times may vary depending on your payment provider.

4. Exchanges

• If you wish to exchange an item, please contact our customer support team at luxureign24service@gmail.com
  . Exchanges are only allowed for items of the same value or higher, and any difference in cost must be paid by you.

5. Defective or Damaged Items

• If you receive a defective or damaged item, please contact us within 48 hours of delivery. We will arrange for a replacement or issue a full refund, including return shipping costs.

6. Late or Missing Refunds

If you haven’t received your refund after the processing period, please follow these steps:

• Check your bank account or payment provider again.
• Contact your credit card company or bank; it may take some time before your refund is officially posted.
• If you’ve done all of this and still haven’t received your refund, please contact us at luxureign24service@gmail.com
  .

7. Shipping Costs

• Shipping costs are non-refundable, except in cases where the product is defective, damaged, or if there was an error on our part.
• If you are returning an item, you are responsible for the shipping costs.

8. Changes to the Refund Policy

Luxureign reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page, and the "Last Updated" date will be revised. We recommend reviewing this page periodically to stay informed about our refund practices.

Contact Us

If you have any questions or concerns about our Refund Policy, please contact our customer support team:

Luxureign Customer Support
Email: luxureign24service@gmail.com